Baldwin County
Scheduling Hours:
7:00 AM - 3:00 PM, Monday - Friday
See Holiday and Special Training Closings.

How to Schedule a Ride:

Book a ride on the new BRATS On-Demand smart phone app.

-OR-

1. Call the BRATS Scheduling Team at 251-972-6817
2. Be prepared to tell the SCHEDULER:
  • Your name
  • Your telephone number
  • Your physical address
  • Your appointment time
  • Your destination physical address
  • All additional stops
  • Number of passengers that will accompany you
  • If you need special assistance, if you use a mobility device or will need lift equipment to board (To ensure your vehicle is lift equipped). 

If You Must Cancel Your Trip, Please call one (1) hour in advance of pick up time.
There is no charge for cancelling a trip, however; no shows may result in suspended service.

 
NO SHOW POLICY
First Come, First Serve

Service is dependent on the availability of seats, vehicles, and time restraints.

Baldwin County Seal White

  Contact Baldwin County Citizen Service Center
251.937.9561 •251.928.3002 •251.943.5061
Email Citizen Services
Holidays and Operating Hours
Email Webmaster for Web Inquiry