Citizen Service Center



Phone(s): 251.937.9561 - North Baldwin County
251.943.5061 - South Baldwin County
251.928.3002 - Eastern Shore of Baldwin County
 Text:  251.580.6588
The Baldwin County Commission is committed to providing customer-focused, easy to find information on our county's website.  To find the answers you are looking for you can:


  • Use the "How Do I" at the top right of any page to search and find answers to frequently asked questions.
  • If you are still unable to find the information you need, please contact our Citizen Service Center at one of the above phone numbers or email address.

Service Center Mission Statement:

Our Service Center works with all county offices and affiliated agencies to support the mission of the Baldwin County Commission, which is to provide customer-focused services to people who live, work and visit Baldwin County so they can enjoy a safe and thriving community and experience our unique heritage and natural resources.

Our Goals:

To serve as a “One Stop Shop” for Baldwin County government services and information.
To help our departments improve service delivery by allowing them to focus on their core missions.
To provide accurate, consistent measurements of service delivery countywide

Our Values:

Accountability—When we say we will do it or find you an answer—WE WILL!

Honesty— We value truth in all we say and do.

Humor—We take our work seriously and ourselves lightly.

Respect— We listen actively, express differences tactfully and resolve issues thoughtfully.

Teamwork— We work in an open, collaborative environment—We won’t let each other fall.     

Team Leaders:
Shannon Spivey
Customer Relationship Manager

Kathy Jo Agerton
Knowledgebase and Multimedia Coordinator

Baldwin County Seal White

  Contact Baldwin County Citizen Service Center
251.937.9561 • 251.928.3002 • 251.943.5061
Email Citizen Services
Holidays and Operating Hours
Email Webmaster for Web Inquiry

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