Effective October 1, 2010, Baldwin Regional Area Transit System implemented our "No Show Policy". The no show policy is due to the abuse of our transit system and the increased cost to operate due to no shows. The goal of this policy is to eliminate individuals from scheduling trips and not canceling these trips if they are not able to travel. An additional goal is to help decrease the cost of operations to prevent increase in our fares. Our transit program will record and review no shows for abuse.
If you have any questions in regards to our "No Show Policy", please contact our transit program's Scheduling Department at any of the numbers below:
Eastern Shore Central & South Baldwin North Baldwin
251.990-4636 251.972.6817 251.937.0355
A No Show is defined as:
Passenger accumulating three (3) No Shows in a 30-day period will be suspended from all transit service for 14 days for the abuse of our transit program. If a passenger receives more than one suspension within a year, the second suspension will be thirty (30) days or longer. It will be determined on a case by case basis and may be a permanent suspension. Once a passenger receives two (2) No Shows, the passenger will be given verbal warning. Prior to any suspension a written notification will be mailed to the passenger. Individuals may appeal a suspension. All appeals must be in writing prior to the suspension date and directed to the Director of Transportation at P.O. Box 907 Robertsdale, Alabama 36567.